Vacancies

 ICT TECHNICIAN

JOB DESCRIPTION
Reports to:

·      Trust ICT Officer

Grade: Scale 4 (7-10) Term time plus 2 weeks (36 hours per week)*

* full time / full year applicants will be considered

Closing Date: 20th March 2026 Midday

Interview dates: Thursday 26th and  Friday 27th March

General purpose of the post:
•        Provide high performing and effective first line support for our Academies on site

•      Help raise attainment in ICT across our Trust by ensuring resources are well maintained;

•        To maintain the network infrastructure and other IT services of the schools within the Trust (cabling, wireless, patch panels, software and cloud services, for example).

•        Ensure all stakeholders including staff, pupils and parents are supported in using ICT to aid teaching and learning;

•        The role supports a cloud-first Google Workspace for Education environment, Windows 11 staff devices, Chromebooks and IPADS for students, maintaining a secure, reliable and safe digital learning platform.

Key external contacts:

·      LGfL, Wavenet (AdEPT), Arbor, RM, etc. : dealing with their helpdesks as and when required;

·      Suppliers of goods and services: follow up on deliveries;

Key internal contacts:
·      Admin staff and ICT Technician

·      ICT Officer: attend and contribute at ICT meetings

·      Head Teachers: advising on technical developments and service availability

KEY RESPONSIBILITIES

Technical Support

·         Provide first-line support for Windows 11 devices, Chromebooks, interactive panels, printers and classroom technology

·         Diagnose and resolve hardware, software, network and user account issues

·         Log, prioritize and resolve ICT requests with teaching and learning as the priority

·         Maintain accurate hardware and asset records

·         Manage ICT consumables and supplier liaison

Google Workspace & Cloud Systems

·         Support Google Workspace for Education including Classroom, Drive, Docs, Sheets and Slides

·         Assist with staff and student user account issues

·         Promote effective use of cloud tools for teaching and learning

·         Support filtering, monitoring and safeguarding systems

Networks, Security & Infrastructure

·         Support wired and wireless network infrastructure

·         Assist with antivirus, updates and endpoint security

·         Ensure filtering and monitoring meet safeguarding requirements

·         Liaise with external providers (LGfL, Wavenet, Arbor, RM, etc.)

Projects & Development

·         Support ICT projects across the Trust

·         Contribute to ICT strategy and service improvements

·         Assist with rollout of new hardware and software

·         Undertake training and share knowledge with colleagues

Pupil & Academy Support

·         Promote safe, responsible and inclusive ICT use

·         Support pupils with additional needs

·         Build positive relationships with staff, pupils and parents

·         Support ICT enrichment activities and clubs

·         Be aware of and follow all Trust policies and procedures, in particular policies related to the use of ICT equipment

·         Work with the ICT Officer to prepare an action plan linked to required investment to ensure that ICT equipment meets the needs of the curriculum

Data protection
·      Being aware of the Trust’s responsibilities under the GDPR for the security, accuracy and relevance of personal data held, ensuring that all administrative and financial processes also comply

·      Maintain records and archive systems in accordance with Trust procedures and policies as well as statutory requirements

Confidentiality
·      Treating all information acquired through employment, both formally and informally, in confidence. There are strict rules and protocols defining employee access to and use of the Trust’s databases. Any breach of these rules and protocols will be subject to disciplinary investigation

·      There are internal procedures in place for employees to raise matters of concern regarding such issues as bad practice or mismanagement

Equalities and diversity
The Trust has a strong commitment to achieving equality of opportunity in its services to the community and in the employment of people. It expects all employees to understand, comply with and promote its policies in their own work, undertake any appropriate training to help them to challenge prejudice or discrimination.

Health & safety
Being responsible for own Health & Safety, as well as that of colleagues, service users and the public.

Contribute to the team

·      Undertaking training as required for the role;

·      Participating in the development, implementation and monitoring of service plans;

·      Championing the professional integrity of the service.

PERSON SPECIFICATION

An Enhanced DBS check and the right to work in the UK is required.

Application packs are available online at www.olog.org.uk or by contacting nuala.cashell@olog.org.uk